EVOCALL 3

iOS Universel / Economie et entreprise

No matter if maintenance, service or production – EVOCALL enables live assistance whenever and wherever needed.

EVOCALL is part of EVOASSIST, a fully scalable digital assistance platform for professionals including branding, on-premise-installation, SSO, business process integration and much more.

Live video and audio streaming allows specialists to guide the work process and send image-based feedback directly to the mobile device. This allows them to provide location-independent support in real time. Furthermore, the entire support call can be recorded and later used for training sessions. The communication is completely end-to-end encrypted.

Based on a clean and intuitive user interface, the app allows simple and quick adoption and a smooth communication experience.

The range of use covers maintenance, malfunction repair, and service & shadow working through expert support.

Regardless of whether you use smartglasses, a computer or a smartphone – EVOCALL supports commercial devices and therefore does not require specialised or expensive hardware.

Improvements in Version 3:
- Completely reworked communication protocol
- Conference calls with 3+ participants
- Adding more participants to an ongoing call
- Improved video recording
- Group calls for support teams
- Calls in push mode with closed app
- Calendar invitations for planned calls (.ics)
- Improved and modernised user interface
- Register users via email invitation
- More flexible groups and rights management
- Support for multitenant users

Quoi de neuf dans la dernière version ?

Improved streaming and recording quality
Improved error handling and meaningful error messages
Improved handling of push messages
Handling of local time zones for planned calls
Improvements in chats
Optimization when using images and screenshots
Handling of entries in UTF-8 code page for correct display of special characters