Conversational Cloud

iOS Universel / Economie et entreprise

The LivePerson Agent App provides real time messaging between you and your consumers anytime and from any location.

Take your engagements on the go and never miss an opportunity to create a meaningful connection.

Key features:
• Connect using real time messaging with your consumers
• Receive push notifications whenever your consumers request to connect with you
• View and manage your assigned agents conversations
• Control your availability, as new connections might come at any time!
• A seamless match to your Conversation Cloud Agent Workspace web platform

Quoi de neuf dans la dernière version ?

Fixed Agent is unable to resume closed conversation on alpha.
Fixed Certain sections in the agent app are not getting translated to French.
Fixed Predefined Content - 'Show title only' gives no indication about what is happening
Fixed Agent app: Error messages for images and pdfs exceeding the desired size disappears immediately when keyboard is open.
Fixed Takeover Conversation not working
Fixed When user logout then agent app language should change to 'English' as default language.
Fixed Sentry: AxiosError: Request failed with status code 401
Fixed Agent is unable to save notes in the summary section in alpha.
Fixed Takeover conversation option should be available only if Feature 'Common.Takeover_Conversation" is enabled and user have privilege
Fixed use CSDS to properly identify and send requests to the correct Backery instance