Natterbox

iPhone / Economie et entreprise

Natterbox gives you Salesforce integration on your smartphone! You will now be able to access all the key benefits of the Natterbox CTI such as:

- Change your availability status
- Search and call Salesforce contacts and colleagues
- See your colleagues’ presence and availability status
- Wrap up and make notes for your calls, with all data being pushed into the Salesforce record in real-time
- Transfer calls
- Listen to your company voicemail

Non-Salesforce users will also be able to:

- Change your availability status
- Search and call your colleagues
- See your colleagues’ presence and availability status
- Have all your call logs recorded in Salesforce
- Transfer calls
- Listen to your company voicemail

Quoi de neuf dans la dernière version ?

- Person and related to drop-downs on the wrap-up page map to the respective objects like Case, Opportunities etc
- Fixed issue where mobile device continued to ring even though call was answered on desktop
- On the wrap-up page the "related to" dropdown now displays correctly
- SMS Push notifications toggle is now displayed only when User has SMS license