MB-230 D365 Customer Svc Prep
iOS Universel / Education
Prepare for the MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant exam.
This app covers all MB-230 domains:
- Configure customer service core components (cases, queues, SLAs, entitlements)
- Implement knowledge management (KB articles, search configuration, relevance search)
- Configure Omnichannel for Customer Service (channels, routing rules, agent capacity)
- Configure Copilot and AI features (Copilot for Customer Service, sentiment analysis)
- Configure scheduling (service scheduling, facilities, resource groups)
- Analyse and report on customer service data (dashboards, workstreams, topics clustering)
WHAT'S INCLUDED:
- 52 D365 Customer Service functional consultant questions
- Full explanations for every answer
- Timed 120-minute exam simulation
- Flashcards: SLA vs KPI, queue types, entitlement channels, routing rule order
- Topic drill mode by domain
- Fully offline
ONE-TIME PURCHASE — No subscriptions. No in-app purchases.
Disclaimer: Independent study aid. Not affiliated with or endorsed by Microsoft Corporation.
