Clarabridge Inbox
iPhone / Productivité
Engage with your customers from all your social accounts: reply, assign tasks to team members, publish, see more details and history all from one app.
This app is accessible for all Clarabridge CX Social and Case Management clients, excluding trial users. Want to know more? Check our website!
Use the Clarabridge Inbox App to:
- Access your inbox from anywhere
- Handle all incoming interactions and directly engage with your customers from the inbox
- See more details about specific mentions and view the history
- View profile information of your influencers, prospects, and customers
- Publish and reply directly from your linked profiles, all within one app
- Notify and inform all agents when a crisis plan has been activated
- CX Analytics Case Management users can handle case resolution and respond to customers via email directly from within the Inbox.
The Clarabridge Inbox App is the perfect companion to your Clarabridge account. Get started right from the mobile app!
Questions?
On Twitter: @CXSocialCare
On Facebook: http://facebook.com/CXSocialCare
Quoi de neuf dans la dernière version ?
We originally created Crisis Plans to help Customer Service teams better prepare and manage crises: appoint ownership, add to-do lists, inform the entire team of what should be done and many more. We did however notice that many of our customers used Crisis Plans for a lot of other interesting use cases.
Therefore, we have renamed 'Crisis Plans' to 'Playbooks' in order to better reflect the powerful possibilities of their functionality.
