KhedmetCom
iPhone / Productivité
KhedmetCom is an Enterprise Application can be utilized at Service providers to automate their field service management process. It benefits enterprise service providers with the following:
1.Dispatch & Call Handling
•Service schedulers and dispatchers can schedule customer request based on available technicians based on their calendars.
•Reduce or eliminate debrief time with service technicians.
•Eliminate unnecessary phone triage prior to service technicians arriving on site.
•Reduce number of dispatchers that are handling technician day-to-day activities.
•Reduce office personnel and increase revenue generating personnel.
2.Service Technician Savings and Assistance
•Increase customer satisfaction by better preparing the service technician for the location and job they are arriving at.
•Increase the number of calls a technician can perform in a given day.
•Reduction in repeat visits and improvement in first time fix rate.
•Technician can get assistance finding other technicians who can provide help while at the customer job location.
3.Customer History
•Technicians have the customer’s history at their fingertips , which means they can view customer’s past jobs completed , history , notes
•Technician can view any repairs were done on the customer’s machines in the past
4.Navigation
•GPS integration within the technician app uses services like Google Maps to show field service technicians the best routes. customers’ address into out-of-date car GPS systems.
•Customer can view technician on my-way map route real-time and notification
•Service dispatcher can view technicians active location on map and view in progress routes to jobs and completed jobs
5.Paperwork
•Eliminate carbon copy service forms.
•Eliminate re-keying in invoices and reducing invoicing costs.
•Improve communication between service technicians and service centers.
Quoi de neuf dans la dernière version ?
Added the functionality to mark technicians as "Inactive" when they are not actively sending their location
