Supportwave

iOS Universel / Productivité

Supportwave's companion app for techs and field engineers working on the Supportwave Platform.
It's the tool you use to do the job: pick up assignments, run calls, update work in the field, and clear your queue without opening a laptop.

Built for people doing the work:
Between jobs, on a callout, or covering on-call at 2 am, Supportwave keeps your tickets, your calls, and your customer context in one place.
• Pick up jobs assigned to you. Notes, photos, time logs, status. All from the phone.
• Open a ticket and see everything that matters: history, attachments, last actions, who touched it last.
• Reply to customer chats without leaving the ticket thread.
• Send quotes and invoices the moment work is signed off.
• Snap photos straight into a ticket or invoice from the camera.
• Manage your skills so the right jobs land in your queue.

The Field First Details:
• Face ID and fingerprint unlock - fast in, fast out.
• Push notifications for new assignments, replies, and escalations. Silence the rest.
• Dark mode that won't blind you on a 6 am job.
• Tablet support for techs who work off an iPad on the bench.
• Background voice and audio so calls survive a screen lock.

What you get back:
Less laptop. Less app-switching. Less "I'll update the ticket when I'm back at my desk."
Tickets close faster. Customers get answers sooner. Your queue stays clean.

Privacy & Security:
• Biometric unlock secures your session on shared or lost devices.
• Camera, mic, and notifications are all permission-gated.

REQUIRES A SUPPORTWAVE TECHNICIAN ACCOUNT
This app is for technicians already signed up on the Supportwave platform.

Bug, request, or stuck? Tap Settings → Help inside the app, or email support@supportwave.com.

Quoi de neuf dans la dernière version ?

Sign-in improvements
- Migrated accounts now get a guided password reset on first sign-in
- Clearer message when an account isn't allowed in the technician app

Stability and dependency updates