Virgin Hotels: Lucy

iOS Universel / Voyages

The Virgin Hotels app allows you to seamlessly control your experience before you even arrive. From mobile check-in and keyless entry to in-room controls, room service at your fingertips, and seamless service requests, everything you need is effortlessly within reach.

MORE PERKS FOR KNOW MEMBERS
Want to be in The Know? Join our personalized loyalty program to unlock exclusive perks like room upgrades, member-only rates, and daily cocktail hour when you sign up.

And if you're in The Know, the Virgin Hotels app gets even better. Update your preferences (sweet or salty?) and unlock exclusive member perks that make your stay even more rewarding.

As a Know member, you can now earn and redeem Virgin Points on stays at participating Virgin Hotels when you sign up to Virgin Red - Virgin's rewards club. Connect your accounts in the Virgin Hotels app and build up your points balance to unlock a treasure trove of rewards.

ARRIVE ON YOUR TERMS
Pre-Arrival Check-In – Get ahead of the game and check in before you even land. Available anytime after 3 PM the day before arrival—then skip the desk or grab your key when you’re ready.

Your Digital Key – Access your chamber, elevator, and key-protected amenities—all from your device.

YOU’RE IN CONTROL

Room service, reimagined – Browse, order, and return to your chamber with your meal waiting.

Requests, without the calls – Extra pillows, valet, turndown? Done.

Lights, thermostat, TV? Check. – Set the vibe without leaving bed.

Hotel & Dining reservations – Book a table or your next stay with ease.

SEAMLESS CHECK-OUT

Check out from your phone, review your bill, and have it emailed instantly—no stop at the desk required.

Download the Virgin Hotels app and let your stay be as effortless as it is unforgettable.

Quoi de neuf dans la dernière version ?

Check-in just got easier, with clearer messaging and a more streamlined flow

Mobile Key reliability improvements for a faster, smoother room entry

Subtle performance upgrades and fixes to keep your stay experience friction-free