Now Support
iOS Universel / Economie et entreprise
Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.
With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID
Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people.
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Quoi de neuf dans la dernière version ?
New:
- Liquid Glass design updates across the mobile experience
- Introducing ServiceNow Otto across mobile experiences
- Redesigned settings screen with modern interface and expandable sections
Fixed:
- Push notifications redirect to a screen that reads ‘No data'
- Error is thrown when user selects a chart from the ALP
- Icon badge notification count is not cleared after notifications are read remotely
- Images captured in-app are changed from portrait to landscape
- Smart routing from list, form, and KB links to apps doesn't work
- Focus does not start at the beginning of the page when selecting a location
- Enhanced Chat citation links don’t work properly
- Mobile questionnaire details text is cut off under the question
- Smart assessment attachment upload fails on first attempt
- A blank screen is observed on login despite successful authentication
- Users can't be mentioned in the Activity Stream in Japanese
- The checklist details screen is greyed out even if the ‘Available offline’ option is on
- Submitting a secondary IFS causes attachments added to the original one to disappear
- Images captured by the app camera or uploaded to a work order task have no geolocation data
Detailed release notes can be found on the ServiceNow product documentation website.
