Now Support
iOS Universel / Economie et entreprise
Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.
With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID
Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people.
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ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Quoi de neuf dans la dernière version ?
Fixed
•Barcode scanner does not work properly
•SVG images do not render in Now Mobile app
•An error appears on app launch: 'No data available please pull down to refresh'
•A success message is displayed twice when adding 'Log Incidental' to a work order task
•User is not redirected to the barcode scanner screen
•User is unable to remove favorited items from Now Mobile
•App crash when closing and opening the app multiple times
•An incorrect name is used when installing a build via TestFlight
•"Link" type menu items in the mobile chat box are non-functional
•Favorites are not saved after switching instances
•Service Portal redirects to an incorrect login page if the session has expired
•Geolocation topic block freezes on Now Mobile after the map is rendered
•Mobile face ID login asks for a PIN when biometrics are enabled
•A branding menu is displayed when the user isn't in conversation with a live agent
•Security fixes
Detailed release notes can be found on the ServiceNow product documentation website.
