Now Support
iOS Universel / Economie et entreprise
Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.
With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID
Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people.
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Quoi de neuf dans la dernière version ?
Fixed:
•Default date in the reservation screen is set to yesterday instead of today
•Mobile device date does not match the date displayed in the platform
•App crashes while uploading files in impersonation mode
•Error when an action has a parameter screen and auto-redirect is configured
•Failure to reload a page when refreshing after a timeout
•'Submit'/'Cancel' buttons freeze following a writeback error on an action item form
•The 'Filter' button is hidden when more than one item is displayed
•A 'Change Instance Alert' displays when a notification is selected in the 'Notifications' tab
•Smart assessment crashes when a descriptive element is set as richText
•An offline new-defect form photo is not visible in the Attachments/Activity Stream until sync
Enhancement:
•Introduced shared device mode, allowing multiple users to log into the same instance
•Allowed users to continue and end the Voice Agent calls when backgrounding the app
•Enhanced the 'Add Account' screen UI
Detailed release notes can be found on the ServiceNow product documentation website
