ServiceNow Agent - Intune
iOS Universel / Economie et entreprise
ServiceNow Mobile Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.
IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software.
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
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Quoi de neuf dans la dernière version ?
Fixed:
•Attachments uploaded in offline mode are not visible once back online
•Smart Assessment questionnaire responses are not retained
•An ‘Email’ smart button doesn’t open in the default email app
•A step loader is incorrectly displayed after a Virtual Agent response
•Manually complete long forms and questionnaires resulting in slower inefficient user experience
•Mobile supports custom languages
•Voice-to-text in search and Now Assist Virtual Agent
•Prominent action button that allows access to Now Assist or other global functions directly from the tab bar
•Input form screen with AI Lens integration
•Updated UI of standard search results page for refining search results and quickly finding the most relevant information with additional search result filters
•New welcome page, org chart support and Doc QnA enhancements in Now Assist Virtual Agent
Detailed release notes can be found on the ServiceNow product documentation website.
