ServiceNow Agent - Intune
iOS Universel / Economie et entreprise
ServiceNow Mobile Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.
IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software.
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
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Quoi de neuf dans la dernière version ?
Fixed:
· The activity stream is not sorted in descending order
· Performing write-back actions on work order tasks reduces app performance
· Category icons on Now Mobile don’t load properly
· Card sizes don't align with the font selection made by the user
· Highlight color does not appear around carousel cards
· A welcome image erroneously appears at the top of the screen
· A field remains highlighted after dismissing a confirmation message
· Carriage return suffix is not removed on barcode scans
· The 'Set to Ready' option is missing for IGT task in Guided Task screen
· Issues opening a record address from a URL link in Apple Maps
· Barcode input text of type 'Accessibility' isn't visible when text is large
· Synthesized response markdown table is not supported in virtual agent
· Search gap of displaying a chat button on catalog standard search results to navigate users to virtual agent
· Support the new AI gradient colors for all AI experiences
· Updated reasoning messages UI in Now Assist Virtual Agent
Detailed release notes can be found on the ServiceNow product documentation website.
