ServiceNow Agent
iOS Universel / Economie et entreprise
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
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Quoi de neuf dans la dernière version ?
Fixed
•SVG images do not render in Now Mobile app
•Users are reported as ‘Anonymous’ in the User Experience Workspace dashboard
•An error appears on app launch: 'No data available please pull down to refresh'
New
•Trigger Now Assist skills (Record Summarization and Resolution Notes Generation) directly in Virtual Agent on mobile
•Users can easily edit/refine Resolution Notes using Now Assist Context Menu on mobile
Detailed release notes can be found on the ServiceNow product documentation website.
