ServiceNow Agent
iOS Universel / Economie et entreprise
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
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Quoi de neuf dans la dernière version ?
Fixed
•Barcode scanner does not work properly
•SVG images do not render in Now Mobile app
•An error appears on app launch: 'No data available please pull down to refresh'
•A success message is displayed twice when adding 'Log Incidental' to a work order task
•User is not redirected to the barcode scanner screen
•User is unable to remove favorited items from Now Mobile
•App crash when closing and opening the app multiple times
•An incorrect name is used when installing a build via TestFlight
•"Link" type menu items in the mobile chat box are non-functional
•Favorites are not saved after switching instances
•Service Portal redirects to an incorrect login page if the session has expired
•Geolocation topic block freezes on Now Mobile after the map is rendered
•Mobile face ID login asks for a PIN when biometrics are enabled
•A branding menu is displayed when the user isn't in conversation with a live agent
•Security fixes
Detailed release notes can be found on the ServiceNow product documentation website.
