ServiceNow Agent
iOS Universel / Economie et entreprise
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
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Quoi de neuf dans la dernière version ?
New
•Attachment error handling
•Input form screen navigation screen
•Input form screen error window navigation
Fixed
•Application theme changes after closing and reopening the app
•Certain colors are not rendered on iOS
•Special characters are not displayed in file names
•Problems updating barcode input forms with multiple inputs
•The user can only view a small subset of list options in a Virtual Agent chat
•Data visualization sources fail to decode JSON that does not contain a label
•Placeholder text is not visible on an IT Asset Management asset
•Input form screen survey shows incorrect choices when scrolling on iOS 18
•App gets stuck on blank screen when the user opens a push notification with redirection
•Deep links from a QR code don't work when the blur app option is enabled and UX analytics is disabled
•The wrong URL is loaded into the URL screen when switching between clone instances
•A "Date" type input sends an incorrect time on iOS
Detailed release notes can be found on the ServiceNow product documentation website.
