ServiceNow Agent - BlackBerry
iOS Universel / Economie et entreprise
ServiceNow Mobile Agent for BlackBerry is designed to work specifically with BlackBerry Dynamics Secure Mobility Platform enterprise environments. BlackBerry certification is in progress.
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
© 2026 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Quoi de neuf dans la dernière version ?
Fixed:
•Default date in the reservation screen is set to yesterday instead of today
•Mobile device date does not match the date displayed in the platform
•App crashes while uploading files in impersonation mode
•Error when an action has a parameter screen and auto-redirect is configured
•Failure to reload a page when refreshing after a timeout
•'Submit'/'Cancel' buttons freeze following a writeback error on an action item form
•The 'Filter' button is hidden when more than one item is displayed
•A 'Change Instance Alert' displays when a notification is selected in the 'Notifications' tab
•Smart assessment crashes when a descriptive element is set as richText
•An offline new-defect form photo is not visible in the Attachments/Activity Stream until sync
Enhancement:
•Introduced shared device mode, allowing multiple users to log into the same instance
•Allowed users to continue and end the Voice Agent calls when backgrounding the app
•Enhanced the 'Add Account' screen UI
Detailed release notes can be found on the ServiceNow product documentation website
