ServiceDesk Plus | On-premises
iOS Universel / Economie et entreprise
Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities.
Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.
Additional features
1. Review and approve service requests and changes from your mobile device.
2. Receive real-time notifications on request assignments, replies, and approvals.
3. Chat with end users right from the app.
4. Create custom views and tailor the app to your preferences.
If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.
Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.
Quoi de neuf dans la dernière version ?
Enhancements in Assets module supported from 15100:
1. Product-Type Asset Filters: Filter assets by product type for faster access in the Assets list view.
2. Bulk Asset Edit: Select and update multiple assets simultaneously by long-pressing the asset cards.
3. Dynamic Asset Forms: Forms now adapt automatically based on product type during edits.
Worklog:
1. Worklog Templates: Technicians can now select templates to quickly log their work as needed.
Attachments:
1. Image Upload Quality: For better storage and performance control, Choose image quality — Original, High, Medium, or Low in the Settings screen.
Change:
1. In the Change Stage, the Downtime field has been updated and renamed to Deployment Details for better clarity. This enhancement is supported from build 14970.
