ServiceEcho

iOS Universel / Economie et entreprise

ServiceEcho for iOS is field service management made simple. The mobile companion to the award-winning FSM platform, ServiceEcho, is the easiest way to take a work order to invoice and provide complete visibility for your out-of-office team members. Our integrations with Salesforce, Google Apps and Quickbooks streamline your business processes and connects all your team members in one single solution.

With ServiceEcho, running a great field service team can be this easy:

• Your employees will be more productive by spending fewer hours on tedious paperwork. With ServiceEcho, all day-to-day activities, from scheduling to invoicing, are located in one place and are easily automated and tracked.
• Your in-field employees will have access to all customer details from your CRM database, helping them to deliver the best service possible.
All work orders are saved in a digital format in our application, making approvals, signatures and tracking sheets easily accessible.
• Reduce the time between job completion and getting paid for your services by sending invoices from the project site, the moment the job is completed.

ServiceEcho features include work order scheduling; optimized turn-by-turn directions to job sites; mobile signature capture; team check-in; assets and inventory tracking and on-site photo, video and audio note capture and more! Best of all, these features, excluding work order scheduling, are completely accessible regardless of internet connectivity, making it perfect for use in remote and low-bandwidth locations.

Available for iOS 13.0+

Features:

• Schedule and create work orders
• Get turn-by-turn directions to job sites
• Access work order, account, and customer information
• Keep track of assets and materials
• Take photos, videos, and audio recordings and save them to the cloud
• View attachments such as PDF and Word documents, as well as images, videos, and audio clips
• Capture customer signatures
• Team management, via team check-in and team notes
• Works both online and offline

ServiceEcho - Field Management Made Simple

Quoi de neuf dans la dernière version ?

Enhanced Contact Screen Integration – A revamped UI integration improves how contacts are displayed and interacted with in the app.

Asset Management Improvements – Added a dedicated asset selector card for mobile and improved search functionality. Fixed an issue where assets sometimes failed to load on work orders.

Account & Contact Linking – Introduced better linking between accounts and contacts via the Account API to ensure relationships are accurately represented.

Team Checkout & Minute Check Features – Added tools for team members to check in/out and log minutes worked, streamlining time tracking.

Backlog Work Order Fixes – Resolved an issue where users couldn’t see certain field messages and corrected a bug where assigned backlog work orders were stuck in read‑only mode.

Timeblock Handling – Addressed anomalies when multiple time blocks were in progress, ensuring accurate total time calculations.

Picklist Clear Option – Added a clear button to picklist fields for easier selection reset.

Tax Logging Adjustment – Fixed incorrect behavior in how taxes are applied and logged on transactions.

Work Order Interaction – Added safeguards to stop a work order from being started before it fully loads.

General Fixes & Stability Enhancements – Various minor bug fixes and performance improvements to make the app run more smoothly.