ServiceEcho

iOS Universel / Economie et entreprise

ServiceEcho for iOS is field service management made simple. The mobile companion to the award-winning FSM platform, ServiceEcho, is the easiest way to take a work order to invoice and provide complete visibility for your out-of-office team members. Our integrations with Salesforce, Google Apps and Quickbooks streamline your business processes and connects all your team members in one single solution.

With ServiceEcho, running a great field service team can be this easy:

• Your employees will be more productive by spending fewer hours on tedious paperwork. With ServiceEcho, all day-to-day activities, from scheduling to invoicing, are located in one place and are easily automated and tracked.
• Your in-field employees will have access to all customer details from your CRM database, helping them to deliver the best service possible.
All work orders are saved in a digital format in our application, making approvals, signatures and tracking sheets easily accessible.
• Reduce the time between job completion and getting paid for your services by sending invoices from the project site, the moment the job is completed.

ServiceEcho features include work order scheduling; optimized turn-by-turn directions to job sites; mobile signature capture; team check-in; assets and inventory tracking and on-site photo, video and audio note capture and more! Best of all, these features, excluding work order scheduling, are completely accessible regardless of internet connectivity, making it perfect for use in remote and low-bandwidth locations.

Available for iOS 13.0+

Features:

• Schedule and create work orders
• Get turn-by-turn directions to job sites
• Access work order, account, and customer information
• Keep track of assets and materials
• Take photos, videos, and audio recordings and save them to the cloud
• View attachments such as PDF and Word documents, as well as images, videos, and audio clips
• Capture customer signatures
• Team management, via team check-in and team notes
• Works both online and offline

ServiceEcho - Field Management Made Simple

Quoi de neuf dans la dernière version ?

What’s New in Version 5.717

This update focuses on reliability, performance, and improved controls.

New

- Added permission controls to allow administrators to prevent material creation from the mobile app.

Improvements

- Better work order sorting and display.

- Work orders in Billed status can now be viewed in read-only mode.

- Support for new asset serial number fields.

- Improved attachment support when creating work orders.

- Improved account filtering for more accurate record selection.

Fixes

- Fixed issues with time tracking, automatic time blocks, and time block prompts.

- Resolved cases where work order details or forms didn’t save.

- Fixed picklist and form display issues on work orders and assets.

- Restored visibility of asset attachments and material names.

- Resolved asset linking errors.

- Reduced excessive syncing and app glitches.

- Improved location update behavior to prevent unnecessary background updates.

- Fixed contact profile display issues on work orders.