SumTotal mySupport
iOS Universel / Economie et entreprise
The SumTotal mySupport app provides all support and service information in a single, one-stop-shop application.
mySupport app is now available for all our Designated Support Contacts.
Key features include:
-Aggregated key support metrics, such as resolution time, backlog and age
- Immediate Information arranged as Need to Do, Need to See and Need to Know
-Escalation and prioritization status and progress
-Use with Salesforce mobile app to see or update Case details (Internal Users)
-Upcoming deployment and maintenance schedules and status
-Outage notifications and status updates
Please note the email address you use to login to the app should be in our records and identified as a Designated Support Contact for your account.
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