BoldDesk
iOS Universel / Economie et entreprise
BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience.
The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version.
Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products.
Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents.
This intuitive ticketing system features an improved user experience to provide seamless customer service.
We are constantly striving to enhance your experience with the BoldDesk mobile app.
Quoi de neuf dans la dernière version ?
Dark Theme Support
Agents can now switch between Light and Dark modes from Profile Settings for a more comfortable viewing experience.
Knowledge Base in Tickets
Agents can search Knowledge Base articles and share links directly from the ticket screen without leaving the conversation.
Shopify marketplace app integration is now available in the mobile app, allowing agents to view customer and order information directly within tickets
