ServiceChannel Provider
iOS Universel / Economie et entreprise
ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.
Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking
Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking
Quoi de neuf dans la dernière version ?
FIXED
- A checklist would unexpectedly appeared on a work order even when no checklist was configured for that specific work order. This occurred when you previously opened another work order that did have an associated checklist. A checklist is now displayed only on work orders that have a checklist explicitly configured.
- In some cases, an FTM internal technician could not log out from the app if the time tracking activity was set incorrectly. This prevented technicians from ending their session as expected. We fixed the issue so an FTM tech can now log out even when no time tracking activity is present or configured.
- Occasionally, the Accept and/or Log Time buttons on a work order weren't clickable and displayed as a spinning gear icon. As a result, you were unable to accept a work order or log time efficiently. We fixed the issue so the Accept and Log Time buttons now load correctly and are fully usable when interacting with a work order.
- You couldn't open and view asset attachments in PDF format. We fixed the issue so PDF attachments now open and display correctly within the asset record.
