ServiceChannel Provider
iOS Universel / Economie et entreprise
ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.
Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking
Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking
Quoi de neuf dans la dernière version ?
NEW
- Previously, you couldn't submit the refrigerant usage for the part on the Parts Used screen if the threshold was exceeded. You saw the error message, hence the part usage couldn't be processed. We've added the ability to submit the refrigerant usage for the part even if the threshold is exceeded. You'll see the following warning message: Entered quantity is greater than threshold quantity. Please review the parts entered or continue. Select Cancel to close the pop-up without changes, or press Continue to save the entered quantity and continue the flow.
FIXED
- When a provider creates a work order via the Contractor-Initiated Work Order (CIWO) experience, any attachments added during creation were not saved, leading to missing documentation. Attachments added during CIWO work order creation are now successfully saved and retained as expected.
