ServiceChannel Provider
iOS Universel / Economie et entreprise
ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.
Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking
Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking
Quoi de neuf dans la dernière version ?
NEW
- During work order creation with interactive troubleshooting, you can now select date and time for the corresponding questions.
FIXED
- After you created a linked work order, you've observed that the Linked to [WO#] field was missing on the Work Order Created pop-up. The field has been reinstated.
- Occasionally, when you as an FTM internal technician performed actions such as checking out, changing the work order status to In Progress / Incomplete, or selecting End My Day, the system displayed random notifications. Such notifications will no longer appear at inappropriate times.
- This update corrects the behavior of note creation during work order reassignment. Even if the you did not fill in the Add Notes field during work order reassignment, a note with the Notes... text was still created. Now, if the Add Notes field is left empty, no note will be created, ensuring cleaner and more accurate work order history.
