Help Scout

iOS Universel / Economie et entreprise

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!

With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)

Quoi de neuf dans la dernière version ?

With this update, we’ve introduced a Close Conversation button on the conversation screen. This button appears next to the Reply button and replaces the Manual Workflows button that was previously there.
Don’t worry — Manual Workflows are still available! You can now find them in the overflow menu, accessible by tapping the three-dot button in the bottom corner of the same screen.