Buzz: Secure Medical Messenger
iOS Universel / Medecine
Skyscape’s Buzz is a HIPAA-secure platform for care team collaboration and patient communication, offering rich capabilities including real-time chats, document edit, and signatures, group chats with polling feature and broadcast capabilities, video conferencing, private calls with caller ID, fax number, dictation, audio/video, images, trusted medical knowledge integration, report sharing and a robust API framework enabling linking with external systems such as EMR solutions.
Buzz is intuitive and easy to use. Complying with HIPAA rules and regulations doesn't need to be burdensome, and Buzz proves it with its time-saving features. Your patient’s data is private and accessible only to authorized users. Whether consulting with another healthcare provider or the patient you will never need to worry about security. Buzz platform includes added organization-level security to manage users within an enterprise securely. The best part is that the seamless collaboration between healthcare participants improves patient care as well as patient satisfaction.
Buzz provides in-context integration within conversations to get Lightning™ fast answers via Skyscape's comprehensive portfolio of gold-standard medical information trusted by over 1 million healthcare professionals.
Buzz has a strong track record in home health, & physical therapy as well as medical clinics & hospitals, and other agencies handling the transition of care. Buzz is a recommended platform for any individual provider or organization that needs to quickly and securely exchange private, HIPAA-compliant messages. Customer case studies show improvements in patient experience, enhanced provider satisfaction, as well as a reduction in hospital readmission rates.
Providers can communicate with patients and their families using secure texting, secure email, phone calls, and video channels, helping to improve patient outcomes and satisfaction.
Here are some of the features better described by our customers in their own words!
** Telehealth to the forefront **
“We rely on Buzz Video for our telehealth needs as it’s easy to use, requires no app download by the patient, and is HIPAA-secure” – VP, Clinical Operations, Home Health & Hospice Agency
** Protect your Cell phone numbers with versatile Caller ID **
“Now with Buzz, I can make my calls and know that the patient won’t get my personal number.” –
** Team Collaboration **
“Buzz allows for seamless collaboration and communication between healthcare professionals with all common methods (audio, video, pics, etc.) of desired content” – App Store Review
** Ease of use **
“User interface is very simple yet elegant with great performance and speed” – App Store Review
** Best in its class **
I’ve used a lot of different messenger products throughout my professional career. Buzz is by far the most versatile, user-friendly, and forward-thinking platform available”
Features that you will find useful in your daily workflow:
- Send and receive secure text, attachments (PDF/MS Office documents), audio/dictation, video messages
- Send a Fax using BuzzFax™
- View, Annotate, Sign documents with BuzzFlow™ (Adobe PDF®, Images, or Microsoft Office documents )
- Get your unique Buzz Phone number
- Select your Caller ID (e.g. clinic, office) when calling patients
- Create groups/teams to collaborate with and share previous messages with newly added group members
- Manage your organization’s users easily
- Search messages to find the information you are looking for
- Mark messages for priority viewing and get delivery confirmation. ‘Nudge’ users who haven’t viewed the message
- Message management: Edit, Delete, Reply to create thread, Forward
- Buzz Lightning™ - AI integration to work smarter, not harder
- Buzz Locomotion™ - EVV (Electronic Visit Verification) providing accurate &reliable data for billing and federal EVV compliance.
- Customized Linking to Practice EHR through chatbot and API interfaces
Quoi de neuf dans la dernière version ?
This release brings enhanced privacy controls, better collaboration across organizational boundaries, and improvements to document workflows with BuzzDrive—delivering even more power and flexibility to care teams and healthcare professionals.
** Enhanced Security & Privacy for Multi-Org Communication **
This version enhances fine-grained privacy settings for secure 1:1 and group messaging across multiple organizations. When users belong to more than one organization, Buzz ensures that sensitive information is only visible based on each organization’s configured rules—preserving patient privacy and organizational sensitivity while enabling seamless collaboration across entities.
** Reliable Encryption with Smart Recovery **
We’ve squashed an edge case where messages could fail to decrypt—often caused by users (or their devices) hoarding old public keys like they were Bitcoin. Buzz now smartly detects and recovers from these situations, ensuring secure messages stay readable and your workflow remains uninterrupted. No technical wizardry needed on your end—we’ve got it handled.
** Larger, Secure Payloads on iOS notifications **
Important messages won’t get truncated. We’ve extended support for encrypted notifications, working around iOS’s payload limitations to ensure more context-rich alerts, even when your phone is locked.
****
BuzzDrive™ & Group Collaboration Enhancements
** Track File Sharing with BuzzDrive Audit Trails **
We’ve introduced meta messages to track when files are added, removed, or modified in BuzzDrive. This gives care teams better visibility and traceability of shared documents like consents, forms, and discharge instructions.
** Invite Non-Buzz Users with BuzzLink™ for Collaboration **
Now you can seamlessly add patients, family members, or external providers (like referral partners) to a conversation using BuzzLink—with no app download required. They can fill forms, view schedules, or review consents securely. The organization remains in full control, and there is no cost to you for inviting external participants.
** Mixed Security Mode for Group Sharing **
Effectively add non-Buzz users like patients or family members (using BuzzLink through SMS or Email channels) to Buzz collaboration groups for care coordination, onboarding, schedule and consent management.
Not every piece of information needs full encryption. New contextual switches let authorized users share select messages (like event reminders or general updates) in plaintext with BuzzLink users, while keeping all clinical and sensitive content securely encrypted. This hybrid model improves communication flow without compromising security.
****
** Admin & Account Management Improvements **
Streamlined Invite Process: We’ve made it easier for new users to redeem invites and join your organization quickly.
Invite-Only Access: Buzz now offers a “walled garden” setup where new account creation is limited to validated users with invitations—ensuring only authorized professionals gain access to sensitive collaboration environments.
****
** BuzzDrive and BuzzFlow™ Synergy **
This release sets the stage for deeper integration with BuzzFlow, our next-generation document workflow engine for consent forms, care plans, and insurance workflows—without the complexity or cost of legacy solutions like DocuSign® or SignNow enterprise portals.
