WeCom-Work Communication&Tools
iOS Universel / Economie et entreprise
WeCom is a business communication and office collaboration tool developed by Tencent WeChat Team. WeCom provides the same communication experience as WeChat and connects with WeChat in an all-round manner. It also offers productivity tools such as Document, Meeting, Email, Calendar, and WeDrive, and flexible OA apps for effective business communication and management.
WeCom provides exclusive industry solutions for retail, education, government, manufacturing, catering, financial services and other industries, helping various industries to better serve users on WeChat. WeCom has been widely adopted by millions of leading organizations, including Xibei Restaurant, Rainbow, P&G, Cartier, WalMart, IKEA, Bank of China, PICC, Deppon Express, Changan Automobile, Shenzhen Mingde Experimental School, Affiliated High School of South China Normal University, Guangzhou Haizhu Bureau of Education, Longhua District Education Bureau, and Shenzhen Taxation Bureau.
1. Provides a communication environment to work with colleagues
[Ease of Use] Creating a user-friendly experience consistent with WeChat.
[Reliable Storage] Messages are synchronized between devices and stored in the cloud.
[Effective Communication] Message read status is shown for the sent.
[Corporate Directory] Supports import and centralized management of member information.
2. Connect with WeChat in an all-round manner
[Exchange Messages] Add WeChat users as contacts and offer services via private or group chats.
[Contact Customers] Companies can view and manage the customers added by members. Various tools such as Broadcast Messages and Chat Toolbar are available.
[Customer Group] Manage the customer groups of members via tools such as Anti-harassment and Group Template.
[Customer Moments] Posts about activities and product updates can be shared to Moments.
[Channel] Invite customers to check activities and live videos through chats and Moments. Show members in the homepage and the live room to add contacts.
[WeChat Customer Service] Provide consistent consulting experiences. Invite WeChat users to add members to upgrade services.
[Partner Space] Manage the contacts of distributors, suppliers in one place. Use Document, Meeting and other tools and share apps across companies.
[Inheritance from Former Employees] Customers of former members can be reassigned without confirmation.
[Company Pay] Companies can receive or pay money to users and send Red Packets.
3. Integrate multiple productivity tools and OA apps
[Document] Provide rich capabilities and stable experience. Invite colleagues, customers or other contacts to collaborate.
[Meeting] Provide stable experience and integrate screen sharing, e-whiteboard, meeting control, recording, and meeting minutes.
[Email] Integrate the security and green anti-spam, supporting mutual reference with various tools.
[Calendar] Organize online and offline meetings, view busy schedules and manage public calendars, and invite colleagues, WeChat customers, upstream and downstream.
[WeDrive] Allow flexible permission and sharing business data with others.
[OA Apps] Preset tools, such as Attendance, Reports, Announcement, Meeting and Forum.
4. Open capabilities
[Retail Industry] Open APIs for Contact Customers, Customer Group, and Customer Moments.
[Education Industry] Open APIs for Contact Parents, Education Bureau-School Interconnection.
[Government Affair Industry] Open APIs for Contact Residents are available.
[Office and Collaboration] Open APIs for Attendance, Calendar, WeDoc and Meeting are available.
[Developer Share] Answer questions and share experiences to make progress together.
5. Security and management
[All-round Safeguard] WeCom is the first domestic office product to pass SOC2Type2 auditing and has obtained ISO27018, ISO20000, and ISO27001, securing data in an all-round way.
Note：WeCom is connected to HealthKit. After authorization, workout data can be accessed from HealthKit.
Quoi de neuf dans la dernière version ?
I. Efficiency Tools and Basic Experience
1. Chat and Basic Experience
- Internal groups now support adding group Kanban. You can to add documents, smart sheets, and app pages to the Kanban, and chat while monitoring work progress.
- Now allow users to quickly answer voice calls without unlocking the device or opening the call screen.
- During chats, you can now long-press added emojis to reorder or delete them, making emoji management more convenient.
2. Smart Sheet
- It provides a variety of internal collaboration templates that can be added to the "Group Kanban", enabling chat while monitoring the task and performance progress. Automatic group messaging will also be sent when data updates occur.
- Enterprises across all industries can use the Smart Sheet in critical business processes to achieve efficient collaboration throughout the entire process. For example, the manufacturing industry can use templates such as "Order Scheduling", "Production Planning", and "Supply Chain Management", while the wholesale/retail industry can use templates such as "Store Operations", "Member Maintenance", and "Inventory Turnover".
- Each position can find suitable templates in their work and start using them directly. For example, HR can use templates such as "Recruitment Progress Management" and "Attendance Management", while procurement department can use templates such as "Supplier Management" and "Purchase Order Management".
- The customer service and sales team can use the "Customer Service and Sales Follow-Up" template to automatically synchronize customers on WeChat to a smart sheet, enabling centralized tracking of service and sales processes.
- The Smart Sheet is integrated with the DeepSeek model to manage customers in WeChat, supporting intelligent summarization of customer follow-up records, helping members extract communication points, and improving service efficiency.
- After synchronizing the data of "Contact Customers" and "Customer Group" into the Smart Sheet using the "Customer Service and Sales Follow-up" template, an AI summary field will be automatically added.
- Members can use this field to intelligently summarize their follow-up records of adding customers, without the need for manual organization, and automatically fill in the Smart Sheet.
- Added a "Percentage" field type, which can be used to calculate and display data proportion and change rate in scenarios such as sales performance analysis, financial indicator statistics, and work progress management.
- Added a new formula template library with over a hundred formula templates (such as ranking calculation, duplicate value tagging, daily accumulation, etc.), enabling data calculation in different scenarios without the need to write formulas.
- Added 21 new functions (such as SUMIF, WEEKNUM, etc.) to meet statistical requirements such as conditional summation and calculation of cycles.
- The number of automation configurations has been increased to 200. In project and business management, more rules can be set to automatically drive business actions.
- When searching for records in automations, it is supported to terminate the process by setting "When no record that meets the condition is found". It can be used to automatically check the recorded content at regular intervals and set reminders according to the situation. Regularly check the inventory of goods and remind suppliers to replenish when the inventory is insufficient.
3. Email
- WeCom Email is now fully compatible with IT Application Innovation standards. Enterprises can utilize IT Application Innovation-compliant email services to meet IT Application Innovation compliance requirements.
- You can now set up a "Mail App Owner" who can manage email accounts, public mailbox, email groups, and advanced email features for members within the scope of management.
- Enterprises can now set "Alias Address" through APIs, making batch settings more efficient.
