WeCom-Business IM & Work Tools
macOS / Economie et entreprise
WeCom is a communication and office tool developed specifically for enterprises by the Tencent WeChat team. It provides a consistent communication experience with WeChat and supports full connectivity with WeChat; meanwhile, it deeply integrates AI-powered office capabilities such as intelligent summary, smart search, and intelligent robots, incorporates efficiency tools including Smart Sheet, documents, meetings, emails, event, as well as flexible and user-friendly OA apps, empowering enterprises to achieve effective collaboration and management.
1. AI Facilitates Intelligent Office Work
[Smart Search] Quickly find content with fuzzy memories; after AI summarizes it, accurate answers are directly provided.
[Intelligent Summary] Intelligently summarize the work progress based on the information such as chats, documents, meetings, and emails. Additionally, invite colleagues to participate in the summary, making reporting simpler and more efficient.
[Intelligent Robot] An AI colleague that allows sending message-based inquiries at any time, quickly answering corporate policies and business questions, with flexible model and knowledge configuration, making it easy to create and manage.
[AI Fields in Smart Sheet] Batch classify, summarize, extract info, and understand images within Smart Sheet data to enhance efficiency.
[Intelligent Service Summary] AI can automatically generate service summaries every week, based on the service records between members and WeChat customers. Members can also view relevant information in the chat toolbar while chatting with WeChat customers.
[Intelligent Email Summary] Using AI, it can automatically organize scattered work information from chats, documents, and meetings, summarize it into email content, and improve the efficiency of composing emails.
2. Full Connectivity with WeChat
[Contact Customers] Add customers' WeChat accounts as friends, and provide services to them through private or group chats. Enterprises can view and manage WeChat customers added by members, and reassign the customers of resigned members.
[WeChat Customer Service] Integrate WeChat Customer Service across various scenarios both within and outside WeChat to deliver a consistent consultation experience. Additionally, invite WeChat users to add the WeCom account to upgrade to exclusive services.
3. Integrated Internal and External Efficiency Tools and OA Apps
[Smart Sheet] It helps enterprises enhance internal and external office collaboration, making it easy to manage projects, operations, and customers via a single sheet. Collect or import data such as customers and projects, transform it into various views and dashboards, enable you understand changes in business data at any time and from anywhere, conduct AI-powered intelligent analysis, and automatically drive business processes.
[Docs] Inherits Tencent Docs' rich editing capabilities and stable experience, and also supports inviting colleagues, WeChat customers, as well as Partner Space to join the document for collaborative editing and viewing.
[Email] Offers an integrated email service that aligns with WeCom's "all-in-one" ecosystem. When composing an email, simply enter a colleague's name or department name to add them as recipients. Leveraging AI, it can summarize and generate email content, improving the efficiency of email drafting.
[Meeting] Provides the capability to efficiently organize meetings and manage public calendars, and also allows inviting colleagues, WeChat customers, and Partner Space to participate in events together.
Quoi de neuf dans la dernière version ?
I. AI Helps Improve Office Efficiency
1.Intelligent Summary
- Any progress in work can be automatically summarized based on information within WeCom, such as chats, documents, sheets, Smart Sheet, meetings and emails.
- It supports inviting colleagues to participate in summarization, aggregating everyone's input into a comprehensive summary to make collaboration simpler and more efficient.
2.Smart Search
- Search content in chats, documents, meetings, and emails – AI summaries directly provide answers, and even content with fuzzy memories can be found.
3.Intelligent Robot
- You can create intelligent robots to quickly access business knowledge project information.
- Continuously expanding the capabilities of intelligent robots to enable intelligent robots to better assist employees in improving efficiency.
II. Efficiency Tools and Basic Experience
1.Smart Sheet
- View project progress through multiple views, and manage projects with a single sheet.
- The dashboard presents business data in real-time, managing business with a single sheet.
- Connect with customers on WeChat and manage them with a single sheet.
- Use AI-powered fields to batch process data in Smart Sheet.
- Easy to get started with Smart Sheet.
2.Email
- Use Intelligent Summary to write emails.
- From chat to email, effortlessly.
- Integrate with other functionalities.
- Free one-stop activation of email service.
III. Connect to WeChat
1.Intelligent service summary
- Based on the service records, AI will automatically generate service summaries every week, and enterprises can also customize summary requirements.
- Members can also view relevant information in the chat toolbar while chatting with WeChat customers.
2.Company business card
- Featuring an enterprise verification badge, it vouches for the authenticity of the business.
- Enterprises can select templates by industry, complete information such as products/services, customer cases, honors and qualifications, and showcase their corporate strength.
- It can be displayed across multiple scenarios such as chats with customers, customer groups, emails, documents, and meetings, enabling a more formal introduction of the enterprise to external parties.
IV. Cross-border Communication and Overseas User Experience
1. Overseas members joining
- Overseas members can register and log in to WeCom using their email addresses.
- Supports 11 interface languages.
- Overseas members can view Chinese names via pinyin, making it more convenient to contact Chinese colleagues.
2. Multilingual
- Chat messages, documents, and emails can be translated with one click, making cross-language communication and collaboration more efficient.
- During chats, users can translate while typing, with real-time translation available in 6 languages, eliminating the need to switch translation tools.
- Meeting subtitles and real-time transcription can be translated into 17 languages, helping participants understand and take notes on meeting content.
3. Cross-time zone
- When chatting with colleagues in different time zones, you can see if the other person is working late at night, making cross-border communication more efficient.
- When creating a new event or booking a meeting, you can view the local time of colleagues in different time zones, simplifying cross-time zone collaboration.
4. Management and compliance
- Supports syncing event data to system calendars and other apps for centralized viewing and management.
