WeCom-Business IM & Work Tools
macOS / Economie et entreprise
WeCom is a business communication and office collaboration tool developed by Tencent WeChat Team. WeCom provides the same communication experience as WeChat and connects with WeChat in an all-round manner. It also offers productivity tools such as Event, Meeting, and flexible OA for effective business communication and management.
WeCom provides exclusive industry solutions for retail, education, government affairs, financial service and other industries, helping various industries to better serve users on WeChat. WeCom has been widely adopted by leading organizations, including Shiseido, Rainbow, P&G, Cartier, IKEA, PICC, Deppon Express, Changan Automobile, Shenzhen Mingde Experimental School, Affiliated High School of South China Normal University, Longhua District Education Bureau, and Shenzhen Taxation Bureau.
1.Provides a familiar communication environment to allow you to chat and work with colleagues efficiently
[Ease of Use] Creating a user-friendly messaging experience consistent with WeChat.
[Reliable Storage] Messages are synchronized between PC, mobile phone and other devices in real time and stored in the cloud.
[Effective Communication] Message read status is shown to both sides for the messages sent to make the communication more efficient.
[Corporate Directory] Supports batch import and centralized management of member information to allow you to find the colleagues you want to chat with more quickly.
2.Connect with WeChat in an all-round manner
[Exchange Messages] Add WeChat users as contacts and offer services via private or group chats. The group can contain a maximum of 500 members.
[Contact Customers] Companies can view and manage the customers added by members.
[Customer Group] Companies can view and manage the customer groups of members. Various tools such as Anti-harassment, Restrict from Joining Group Chat, Restrict Group Name Change, and Deduplicate Group Members are available to serve customers efficiently.
[Customer Moments] Posts about activity information and product updates can be shared to Moments to interact with customers.
[Company Pay] Companies can receive money from or pay money to WeChat users or employees, and send Red Packets to employees.
3.Integrate multiple productivity tools and OA
[Event] Event invitations can be initiated and calendar can be shared with teams. Exchange and CalDav protocols are available.
[Meeting] Initiate and join online meetings anytime & anywhere. A maximum of 300 people can join the meeting.
[Live Video] Stable HD live videos that support screen sharing and PPT presentation. Viewers can send comments and start joint streaming.
[OA] Preset flexible and easy-to-use OA tools powered by Wecom, such as Attendance, Approvals, Reports, Announcement, Meeting, and Forum.
4.Open capabilities
[Retail Industry] With open APIs for Contact Customers, Customer Group, and Customer Moments, companies can better acquire, accumulate, manage and operate customers.
[Education Industry] Open APIs for Contact Parents, Education Bureau-School Interconnection, Parent-School features are available to meet the individual needs of Education Bureau and schools.
[Government Affair Industry] Open APIs for Contact Residents are available to meet the individual needs of government agencies.
[Office and Collaboration] Open APIs for Approvals, Attendance, Reports, Event, Meeting and Live Video, are available.
5. Strong security capabilities
[all-round safeguard] Based on the integration of offense and defense capabilities of Tencent over the past 20 years, WeCom is the first domestic office product to pass SOC2Type2 auditing, and has obtained ISO27018, ISO20000, ISO27001.
Quoi de neuf dans la dernière version ?
I. Efficiency Tools and Basic Experience
1.Smart Sheet
-The smart sheet can be used together with Contact Customers to manage the customer sales and service process in one sheet.
-A new customer sales and service follow-up template has been added. The customer management system can be quickly configured through the "Use Wizard" in the template to improve service efficiency.
-It supports synchronizing data from "Contact Customers" and "Customer Group". New customers do not need to be registered manually and are automatically entered into the smart sheet. Members can record customer follow-up info in the sheet.
-A "Dashboard" can be created based on the recorded customer info to statistically analyze business data in real-time, making the follow-up status clear at a glance.
-When the customer status changes or a specified time is reached, members will be reminded to follow up with customer leads according to the "Automations" rules, thereby promoting the service process.
-It supports adding customer records in the smart sheet to the "Chat Toolbar". When members chat with customers, they can quickly view the current customer info and progress.
-The maximum number of record rows in a smart sheet has been increased to 100,000, supporting the entry of more customer and business data. Optimized the user experience when there is a large amount of content, viewing and editing become smoother.
-Equation
-Smart sheet formulas support cross-sheet calculations. In scenes such as counting tasks by members, ranking sales by store, and calculating inventory by product, you can use the FILTER function to filter records across sheets for statistics and calculations. It realizes the effects of functions such as SUMIF/VLOOKUP.
-When adding fields, you can choose from preset formula templates in "Use Formula Calculation" to achieve hundreds of calculation effects such as marking duplicate values, calculating rankings, and accumulating daily sales, without the need to compile your own formulas.
-Content permissions can be set based on the calculation results of formulas/Search for References to define the scope of content that can be viewed. For example, you can find the person in charge based on the store, and set to only view data of the stores you are responsible for.
-The Reference field has been upgraded to "Search for References", which can automatically search and reference across sheets based on the info such as members and options, making the reference of content more convenient. It is suitable for scenes such as summarizing the number of tasks by name or finding inventory by product number.
-Dashboard
-The dashboard now includes a new "Word Cloud Chart" feature, which provides a visual representation of words that appear frequently in text. This is suitable for scenes such as analyzing customer feedback, product comments, and recruitment interview evaluations.
-Fields
-The right-click menu for fields now includes a new option "Generate Member Field", which can be used to create a new member field based on name. It doesn't need to select members one by one.
-The right-click menu for fields also includes a new option "Adjust to Suitable Column Width", which can be used to quickly adjust the column width based on content length for easier viewing.
-The right-click menu for fields allows for quick setup of automated process of "Remind When Content is Modified", keeping you informed of data changes in a timely manner. This is useful for monitoring changes in critical info such as risk status, task progress, and sales amounts.
2.Email
-Optimizations of Activating WeCom Email Service
-It supports migration of historical emails, schedules, locally deployed mailboxes. Only email administrators need to authorize, without member participation.
